Sorry… kind of crass, but I just HAD to do it. Forgive me.
A lot of people complain about the US Postal Service. They cite lost packages and letters, lousy service, and a myriad of other things. Let me tell you. I hate summer. We have the nicest postal gal on the planet. She is a hard worker and a great gal. But in summer, she keeps a cold bottle of water in the mail bag. Yep. ALL my stuff arrives wet. Every. Day. Hate it.
Today, a friend of mine and I were recalling an instance where the post office delivered her package (sent by me) to Sierra Trading Company instead of to her house. Here’s where it gets interesting. She called the company (not the post office calling to correct it for her– she had to do it) to find out how to get it. They informed her that it could be weeks before it was found (i.e. no one was going to look, but when they ran across it they’d give it back). How generous of them. I have always been a bit irked at their lack of concern for company reputation. Honestly, if I was told that a package to someone else was received by my company, I’d be digging through every thing that we had until I found it. That day. And I’d drive it over myself. Why? CUSTOMER SERVICE. They’d remember me. They’d remember me doing the Post Office’s job for them. And they just might say, “hmmm I think I’ll order from those helpful guys. I know their customer service is top notch.”
Here’s the killer. My opinion of Sierra Trading Company’s customer service was definitely negatively affected by something that wasn’t even their fault. What I don’t understand is why I put up with that kind of bad service, week after week, year after year, from the post office.
I mean think about it. The Post Office mis-delivers a package and I am irked. I am. Really. But… when the innocent party doesn’t extend excellent customer service to someone who isn’t a customer, I’m ready to consider never doing business with them. WHY am I not willing to make that same sacrifice for the post office?
If you go to your local post office and complain about a lost letter or package, you are likely to get the equivalent of, “Tuff luck, lady. NEXT!” Seriously. I know there are exceptions. We actually have a decent place here who will go above what they consider to be the “call of duty” to search for what they don’t think they have to. It irritates me. I paid you to deliver something. It isn’t there. You delivered it elsewhere. WHY isn’t the postal guy digging through the warehouse for that package and making it right?
I don’t think it’s going to change, either. Have you ever seen Larkrise to Candleford? Let me tell you; the days of that kind of commitment to mail service is LONG gone.
I have to decide if (at least in so much as I can) I am going to continue to support our postal service. It might be time to take every bit of my mail service that I can to Fed Ex or UPS. Can I give up all USPS? No. Sometimes you HAVE to mail a letter. It’d be cost prohibitive to mail every single piece of stuff in a package. But that which I can…
Time to figure out the costs… If nothing else, so that I’m not a hypocrite about this stuff anymore. I wonder if I’ll have the guts to make the break…